Where is my order?Updated 12 days ago

Once your order is fulfilled you will receive a Shipping Confirmation email with a tracking link which you can use to track the status of your shipment.

Alternatively, you can track your order by entering the email address you used to place the order via the Track Order page.

If you have not received your order after the latest time specified in our delivery time table, please contact us.

For orders delivered via DHL

If you have not received your order after 5 days, please check the DHL portal here: https://www.dhl.de/de/privatkunden/hilfe-kundenservice/empfangen.html

You can also contact DHL directly by phone, email and chat here : https://www.dhl.de/de/privatkunden/hilfe-kundenservice/themenauswahl/content-seiten/sendungsverfolgung/kontaktseite-probleme-loesungen.html

Once a package leaves our logistics centre and arrives at DHL, we are unfortunately unable to provide any further information. Please contact DHL directly.

If you believe your package may have been lost, please fill out the attached form and we will initiate an investigation with DHL.