4. Where is my order?Updated a month ago

We ship our orders with DHL.

You can track the status of your order by following the link in your shipping confirmation email.

Alternatively, you can track your order by entering the email address you used to place the order here: https://kundenservice.3bears.de/de-DE/ssp/login

If you have not received your order after 5 days, please check the DHL portal here: https://www.dhl.de/de/privatkunden/hilfe-kundenservice/empfangen.html

You can also contact DHL directly by phone, email and chat here: https://www.dhl.de/de/privatkunden/hilfe-kundenservice/themenauswahl/content-seiten/sendungsverfolgung/kontaktseite-probleme-loesungen.html

Once a package leaves our logistics centre and arrives at DHL, unfortunately, we are unable to provide any further information. Please contact DHL directly.

If you believe your package may have been lost, please fill out the attached form and we will initiate an investigation with DHL.